Delete your Doctatoc account
For a patient account, open Account → Delete account in the app. Verify your identity again, enter your account email and confirm. You will be signed out, existing sessions will stop working and future consultation sharing will be withdrawn.
You have 30 days to change your mind
- Deletion requested: the 30-day period starts from the server-recorded request time. Your account and linked records are kept during this recovery period.
- Return before the deadline: complete sign-in with the required identity verification. This cancels deletion and restores your access to your information. Entering an email, requesting a code or resetting a password alone does not cancel deletion. Previously withdrawn sharing needs fresh consent.
- Request deletion again: after returning, you can request deletion again. A new 30-day period starts from the new request.
- Deadline passes: the account can no longer be restored. Automatic removal of your account and linked care records begins, subject to legal retention, unresolved rights requests and preservation holds. Required security evidence is retained separately with restricted access. A processing failure is retried and does not extend the recovery window.
Privacy and deletion requests without signing in
Email info@doctatoc.com or call +91 8956502267. Use the subject “Doctatoc account and data deletion” and provide your account email. We must verify account ownership before processing a request. Do not email passwords, OTPs or medical reports. You do not need to create a second account.
Linked records in our active systems include your patient profile, reports, consultations, messages and appointment data. Copies already held by hospitals or other recipients, external-provider records and backups need separate handling. For professional accounts, unlinked records or backup questions, contact the privacy team. Read the privacy information for these limits.